About Lush Glow
Who is Lush Glow?
Lush Glow is an online retailer specializing in high-quality self-care products, including bath soaks, body lotions, scrubs, and more. We are committed to providing a luxurious and relaxing experience for our customers.
Product Questions
What types of products does Lush Glow offer?
We offer a wide range of self-care products, including bath soaks, body lotions, oils, scrubs, treatments, shower gels, deodorants, hair removal products, hand and foot care, and more. Our products are designed to help you achieve a radiant, healthy glow.
Are Lush Glow products suitable for all skin types?
Yes, our products are formulated to be gentle and effective for all skin types. However, if you have specific skin concerns, we recommend checking the product descriptions or contacting our customer service team for personalized recommendations.
Ordering & Payment
What payment methods does Lush Glow accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but please note that changes or cancellations may not always be possible once the order has been processed.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options:
- Standard Shipping: Delivered via DHL or FedEx within 10-15 days after shipping. The shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after shipping.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Once shipped, delivery times vary based on the shipping method selected and your location.
Do you ship internationally?
Yes, we ship worldwide, excluding some remote areas. Please note that delivery times may vary depending on your location.
Returns & Refunds
What is your return policy?
If you are not satisfied with your purchase, you may return the product within 15 days of receiving it. The product must be in its original condition and packaging. For more details, please contact our customer service team at [email protected].
How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. We will provide you with instructions on how to proceed with the return process.
Account & Support
How do I contact Lush Glow customer service?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns you may have.
Do I need an account to place an order?
No, you do not need an account to place an order. However, creating an account allows you to track your orders, save your shipping information, and receive updates on new products and promotions.