Shipping Information
At Lush Glow, we are committed to delivering your luxurious products as quickly and efficiently as possible. Here’s what you need to know about our shipping process:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered via DHL or FedEx, typically arriving within 10-15 business days after dispatch. Shipping fee is $12.95.
- Free Shipping: Available on orders over $50, delivered via EMS, typically arriving within 15-25 business days after dispatch.
Please note that delivery times may vary depending on your location and any customs delays.
Returns & Exchanges
We want you to be completely satisfied with your purchase from Lush Glow. If for any reason you are not happy, we offer a hassle-free returns and exchanges policy. Please review the following details to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in its original condition.
- In the original packaging.
- Accompanied by the original receipt or proof of purchase.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned or exchanged:
- Body Wash & Shower Gel
- Hand Wash
- Deodorant
- Hair Removal Products
Return & Exchange Process
- Contact Us: Send an email to [email protected] with your order number and details of the product you wish to return or exchange. Please include “Return/Exchange Request” in the subject line.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed, including the return address.
- Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.
- Confirmation: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and approved. Shipping costs for exchanges will be covered by Lush Glow.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request
Email Body:
Dear Lush Glow Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Reason]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions about our shipping or returns and exchanges policy, please feel free to contact us at [email protected] or call us at [Your Phone Number].
Thank you for shopping with Lush Glow. We appreciate your trust and are committed to providing you with a luxurious and secure shopping experience.